Accorded Privacy Policy

Encrypted connection credentials enable supported updates to Accorded-linked calendar entries and tasks. Availability checks use busy periods, not unrelated appointment descriptions. Separate read-only mailbox access logs bounded matched correspondence, without importing attachments or modifying your mailbox. Choose team or personal email visibility. Contact email privacy applies across the account; only its setter or a Customer Admin can reverse it, and older unshared private messages stay private. Only a mailbox owner can share their private messages. Comms reassessment can use Saved Messages, Synced Emails or both. Including synced email requires approval of the evidence, AI processor, credit quote and shared result. Original private emails remain private; the approved generated assessment is shared on the contact and may become active. Automated mailbox reassessments are not enabled. Chat can use shared emails and your own private emails, never another user's private correspondence. Review generated material before sharing it. Evidence-ready alerts and per-contact pauses are configurable. Imported message retention is normally 90 days, up to 365; disconnect and deletion are separate. Customer authority and applicable provider rules remain necessary. Google API data is subject to Limited Use requirements and is not sold, used for advertising or general-purpose model training. No provider approval or certification is implied.

Depending on how the service is used, Accorded may collect account details, support information, website and extension usage information, LinkedIn and professional information accessed by an authorised user, messages, transcripts, drafts, chat questions, assessment information, saved contacts, and marketing campaign information. Account setup, verification and security status, subscription and free-term dates, notification records and safe activity counts help operate and protect the service. Stripe handles payment-method information; Accorded retains relevant subscription and transaction records.

Information may be used to provide and improve Accorded, assess professional and written communication patterns, translate and help draft messages, maintain saved contacts and communication history, support authorised teams, generate reports, provide administrator marketing workflows, support users, secure the service, and improve help content. It also supports signup, invitations, email verification, plan allowances, fixed-term expiry and service notifications.

Accorded may use LinkedIn profile information, posts, comments, role history, and other public professional language where an authorised user starts a profile assessment workflow. The browser extension is not intended to collect unrelated browsing activity.

Ask Accorded is available on the website and in Customer Hub help, onboarding and contact guidance. Detected sensitive values are replaced with dashes before classification, AI processing or question storage, and the question textarea shows the replacements. Only the sanitised question is used in the help request and stored question record; original detected values are not retained there or in ordinary diagnostics. Authenticated help may also mask known relevant account contact details and the licence key. Questions may be stored with their time, source content, answer status and content version to improve help information. General questions about passwords, cards or cancellation are allowed. Detection is not guaranteed to find every secret: avoid entering confidential, credential, sensitive or private third-party information and review the updated question.

When Contact Chat uses earlier correspondence, bounded context from relevant saved Comms Profile communications, account-shared emails and your own private emails may be sent to the selected AI provider alongside the current conversation and pasted material. Another user's private mailbox records are excluded. Long records and the combined context are bounded; not every record or its full text is included. Saved Chat History records are not automatically included as this context. Saving or sharing generated material can disclose its contents to colleagues, so review it first. Only provide communications you are authorised to use.

Accorded uses email-verification status and limited-purpose links to confirm addresses and recover signup. New-signup verification restrictions do not stop billing or delete data. Verified users confirm a new address before it becomes their login; an unverified signup can correct an address after the required security checks without extending the deadline. Optional authenticator-app 2FA uses encrypted authenticator secrets, hashed single-use recovery codes, limited challenges and security-event records. It protects normal Customer Hub sign-in, not separate extension or API/MCP credentials. Remember this browser uses a security cookie for up to 30 days; ordinary logout keeps that trust until expiry or revocation. Service and security emails are distinct from optional marketing messages.

Configured third-party AI providers may process information needed for assessments, communication assistance, drafting, or website question answering. Provider terms, privacy practices, processing locations, and retention practices also apply.

Authorised team members may see saved contacts, assessments, and communication context. Administrator marketing features may process imported contact details, campaign information, delivery status, and Sender.net subscriber status. Users and administrators must only provide information they are authorised to use.

A customer may voluntarily submit a referee's name, optional company name, and email address in the Customer Hub Referral Link section. Accorded retains these details as a referral-invitation record for referral administration and future follow-up. Invite by email sends the supplied email address and invitation content through the configured email provider. Invite by link stores the submitted details but does not send an email, then displays the referral URL for the customer to share. Referral details are protected by customer access controls, are not public, and are not used as contact-assessment content, Contact Chat context, or general marketing content unless separately authorised. Users should only submit details they are permitted to share; an unexpected referee can ignore the invitation. Existing retention, deletion, processor, and privacy-request processes apply.

Accorded retains information as reasonably necessary for service delivery, assessment and delivery records, legal obligations, security, business needs, and user requests. Fixed-term free expiry or overdue email verification does not itself delete saved contacts, assessments, chats or communications. Permitted account access to existing records remains available subject to separate restrictions and retention criteria; this does not promise indefinite retention. Depending on location, users may request access, correction, deletion, download, restriction, or objection to certain processing by contacting Accorded.

Accorded video pages use YouTube's privacy-enhanced embedded player without autoplay. Loading the player may still share browser, device and network information with YouTube, and playback may involve further processing under Google's privacy practices. These are third-party embeds, not Accorded-hosted video files.

AI-generated answers and assessments may be incomplete or incorrect. Published Accorded pages, this Privacy Policy, and the formal Terms and Conditions take precedence over an AI-generated response.